ING Reviews

Unsettling and threatening messages about new KYC requirements, unnecessary and none of the banks business. Repeated threatening messages about freezing my account if I did not comply with new KYC requirements after being with them for years.. scary..

ING need to get their information correct and train their people to know what they’re promising.

Any corporation that threatens their customers with termination of services or account "limitations" for nothing more than wanting to not particiapate in their aribitrary & self-serving data-collection-excersise needs to be left immediately and must be investigated as to the legality of their conduct.
Fact is that there have not been any noticeable legal changes within a reasonable timeframe that would warrant this activity and it's more than disgusting that ING tries to fool people by attempting to give an impression that there would be any legal ground for their activity. There simply isn't and that's probably why no other bank is doing anything alike.
If you add to this that the knowledge of their phone operators stands in stark contrast to their attitude, this bank has a lot of homework to do.

In general they provide a highly unpleasant banking environment.
Shame, really. I was a happy customer for nearly 15 years. Looking to move banks asap now. Not supporting bullies and nobody gets to threaten me. Least of all the institution I have entrusted with my financial affairs.
ING has totally lost the plot!

Had to provide certified ID documents out of the blue after being a customer for more than a decade and after providing this when I started. Even just having a section I could upload these scanned documents to be reverified again would be easier than getting certified copies. Threatening to close my accounts is abysmal customer service and no other bank has forced me to reverify my ID. Stay clear of these guys!

I was double charged when purchasing a birthday present online however the website I purchased the present from was unhelpful.
I called ING to ask about the double charge and they were able to assist me in getting my money back for the second unvalid charge.

My partner and I have separate ING Savings Maximiser accounts. We also used to love the flexibility and fairness of this Saving Maximiser account. But ING seems to be getting greedier. Initially, they implemented ‘make 5+ card purchases a month’ and now this unrealistic ‘grow their nominated Savings Maximiser balance’ scheme makes it impossible to consistently achieve their criteria’s. So, they are statistically implementing criteria’s to make it almost impossible to achieve your interest which is best for their bottom line to increase their Hugh profitability while deviously giving it a positive spin... O! we are helping you save. Devious and most disappointing, what a shame ING is so desperate that they are willing to trade their reputation for profit only.

It is hard to think of a worst bank!! I have enquired 3 months ago about my borrowing capacity and was told completely different information both by the same consultant and other consultants. Pretty much each time I talked to someone I received conflicting advice, $100,000s different in my borrowing capacity, and options. It seems that staff had no clue at what they were doing. After hours and hours on the phone, with no one taking responsibility for the non sense they provided, I filed a formal complaint and I missed out on several properties due to the bank's incompetent staff. I was hoping that this way someone would care enough to look at the issues, and my experience and tried to resolve it. But no!!! Not at all. Instead they gave me the same non sense no apology, they didn't even bother reading earlier correspondence, they didn't attempt to try to address my queries. Nothing. Shocking!!! We have taken several loans with them, we have repaid each loan well ahead, we thought we were good customers, but they obviously do not care at all for their clients. Stay away from that bank - anyone else would be better!!!

Excellent customer service provided by ING really proud to be the customer of such a great bank

I discovered that my account had been made inactive because I told them that I had an issue with my new postal address which according to their address system was invalid. It is on the Australia Post address register.
The withdrawl I wanted to make has not been processed because my account has been made inactive. They want me to ring up and talk to them but I could not get through to them because I choose not to use phone banking. I have complained to the Financial Services and I am waiting for the complaint process to start. The Ombudsman gave me a number to contact but the call when through to voice mail and they did not return my call. I have to go through all this because I was unable to change a postal address that has not been used for years. I look forward to closing my account and transferring my account to a bank that I can visit in person.

Really good service. Love PayID. My ING credit card is also low fee.

So I used to bank with ING - simple products and easy to use generally though you have tp be disciplined with something like the mortgage simplifier as it is all in one pot - the home loan and the offset. Beware if you want to leave them. I had my home loans with them. We were looking to refinance and buy a new property. All tracking along well initially but at the 11th hour of moving forward, they changed their rules unilaterally to not lend at all to those running a business. Doesn't matter I was a long-time customer with all my finances there and all paid on time every time just a straight - we can't help you and further more, you have to move. Found another bank (better rate and features too actually) during the refinancing and their discharge - there were suddenly more fees added without notice including their legals that I have no say over and that changed since those that were sent to me when i took out the home loan. Will never go back and managed to remove all my savings and super from them too - what a shoddy way to treat a long time customer. only seem to be interested in shiny new ones!!

I have conducted an account with ING for many years. Up until this incident I have been very happy.
The account was in my name only.
However, I decided to give my wife authority to sign on the account. I'm sure this shouldn't have been a problem. As far as I'm aware, most other banks have this facility.
However, the only way this could be arranged with ING, is to open another (joint) account. This we did.
Soon after this, ING had a promotion running. If a customer arranges another person to open an account, both receive $100 each. The main criteria was that the introduced person must be a new customer.
I applied for the bonus but was refused. My wife already had an account. It didn't matter that this account was an ING requirement.
This promotion is deceptive and I would suggest, dishonest,
Incidentally, my wife's new account would have carried considerable 'new money', transferred from another bank.
Add:
I just noticed an ING ad stating, "Free discounts for seniors 65+".
Please excuse my cynicism but I wonder what the requirement would be? I, for one, won't be taking advantage of this wonderful offer.